Task Completion Platform: A self-serve multi-domain goal oriented dialogue platform

نویسندگان

  • Paul A. Crook
  • Alex Marin
  • Vipul Agarwal
  • Khushboo Aggarwal
  • Tasos Anastasakos
  • Ravi Bikkula
  • Daniel Boies
  • Asli Çelikyilmaz
  • Senthilkumar Chandramohan
  • Zhaleh Feizollahi
  • Roman Holenstein
  • Minwoo Jeong
  • Omar Zia Khan
  • Young-Bum Kim
  • Elizabeth Krawczyk
  • Xiaohu Liu
  • Danko Panic
  • Vasiliy Radostev
  • Nikhil Ramesh
  • Jean-Philippe Robichaud
  • Alexandre Rochette
  • Logan Stromberg
  • Ruhi Sarikaya
چکیده

We demonstrate the Task Completion Platform (TCP); a multi-domain, multi-turn dialogue platform that can host and execute large numbers of goal-orientated dialogue tasks. The platform features a task configuration language, Task Form, that allows the definition of each individual task to be decoupled from the overarching dialogue policy used by the platform to complete those tasks. This separation allows for simple and rapid authoring of new tasks, while dialogue policy and platform functionality evolve independent of the tasks. The current platform includes machine learnt models that provide contextual slot carry-over, flexible item selection, and task selection/switching. Any new task immediately gains the benefit of these pieces of built-in platform functionality. The platform is currently used to power many of the multiturn dialogues supported by the Cortana personal assistant.

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تاریخ انتشار 2016